Returns & Exchanges
At Luxe Research, we stand behind the efficacy of our formulas and offer a 30-day satisfaction guarantee on all skincare purchases. If a product does not meet your expectations, we provide seamless returns to ensure your beauty regimen remains stress-free.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email to ensure your return is tracked and secure.
Package Your Items
Place the product in its original packaging or a secure box to prevent damage during transit back to our laboratory.
Receive Your Refund
Upon receipt and inspection of your return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing